Postage & Returns

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We post by courier and try to deliver to you by the next working day

Payments made before 2pm will be posted the same day and should arrive next working day.

However if payments are made after 2pm it will be 2 working days.

All postage costs are dependent on the item you have chosen and all prices are inclusive of VAT and Postage.

 

Returns are only accepted if there is a fault with the product and within 7 days of delivery we do not accept returns from user errors

The returns address is as follows

TP Trailers,

The REAR of Askern road Garage,

Askern road,

Bentley,

Doncaster,

DN5 0EP.

OUR TERMS AND CONDITIONS- PLEASE TAKE SOME TIME TO READ
OUR TERMS AND CONDITIONS- PLEASE TAKE SOME TIME TO READ
HOW TO PAY

We are very flexible when receiving payments and offer the following:
PAYPAL - CHEQUE - POSTAL ORDER

Payment must be made within 7 days of going through the checkout by any of the above methods. Cheques require 5 working days to clear upon receipt before your order is posted. Please note Pay pal is very slow in processing E-Cheques - they normally take around 12 working days to clear into our account so please bear this in mind if you are in a hurry to receive your item.

 

EXCHANGES/RETURNS

We want you to be happy with your purchase so please contact us on 01302 872333 if you are not completely satisfied before you leave feedback. If you are not completely satisfied with your purchase, you can return it within 7 days of receipt in it’s “original condition" and in it’s “original packaging” and we will refund the product price. This will not include any postage costs. Alternatively we will exchange the item providing you cover all postage costs. Please note that under no circumstances will postage be refunded simply because the item does not fit. You are responsible for item(s) you order. Please email us with postage/carriage details before sending an item back so that we can track the item to ensure a speedy refund / exchange. Items remain the responsibility of the buyer until we take delivery so please make sure you have a certificate of insurance when returning items.

 

POSTAGE

All UK orders are sent by Royal Mail Standard Parcel Service (unless otherwise stated) and are normally dispatched on the same day or the day after. Goods ordered on Saturday and Sunday will be posted on Monday (except if it is a Bank Holiday).
We are registered as a business seller therefore we do only post Monday to Friday.

Please note that due to Royal Mail's new Pricing in Proportion it actually costs more to send items together therefore we can no longer offer combined postage.
ABOUT US / GENERAL

We try to answer all questions as soon as possible and within 24 hours so you can be assured of quick communication.


We can be contacted during normal office hours on, 01302 872333.
Alternatively email us at

tptrailerparts

Please note that the colours shown in the photographs may vary slightly due to different monitors.
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